“We want to help by taking those burdens off administrators and physicians, which ultimately puts the focus back on providing great patient care.” “As a health care administrator, I found that many health care providers and practices are completely overwhelmed with their overflowing plates relating to things such as electronic health records, quality initiatives, the revenue cycle, clinical and non-clinical operations, financials – the list goes on and on,” Hamre says. Based in Chapin, SC, the company provides a wide range of services onsite and remotely. Both have broad experience in health care administration, quality and regulatory compliance, technology, staff development and more. She and Britt, who had met while working as administrators at a private medical facility, co-founded Solace Solutions in 2015 to help health care providers and organizations achieve the “triple aim” of improving health outcomes and patient satisfaction while reducing the cost of care. Jennifer Hamre says her business works to relieve administrative burdens on physicians and staff so they can focus on providing great patient care. “But it’s complicated for practices to get PCMH recognition on their own.” “The goal is to give a patient a medical home that follows through with obtaining any specialty care, getting medications and making sure the patients have no barriers to getting the care they need,” Hamre says. PCMH standards and recognition are issued by the National Committee for Quality Assurance (NCQA), a private, nonprofit organization focused on improving health care quality by accrediting and certifying clinicians and practices in key areas of performance. That’s why, when the clinic chose to pursue recognition as a Patient-Centered Medical Home (PCMH) in 2014, they turned to Jennifer Hamre, M.H.A.’09, and her partner, Leslie Britt, M.P.H., CMPE. “For us to keep track of our performance, we knew that was beyond the abilities and time of our staff.” “Medicine is evolving to become more outcomes-based, which has created challenges for an independent practice like ours,” he adds. The management aspect, however, can be a great headache. “It’s a great privilege to be able to do what I do,” Ben says. Now, with John Herbert Ferguson, M.D., and a small staff, they serve approximately 6,300 patients. Carroll III joined in 1975, and Ben represents the fourth generation of Pinners in the practice. Carroll’s grandfather, Carroll Sr., opened a clinic in 1915 by the Broad River in rural Peak, SC. #PINNER CLINIC SC HOW TO#They’ve reshaped medicine’s business side to get back to practicing its art of providing high-quality, patient-centered care.Ĭarroll Pinner III, M.D., and his son, Ben Pinner, M.D., know how to provide excellent patient care. These are alumni who have applied what they consider better models for delivering health care. Physicians who slipped the chains of accepting health insurance so they can care for their patients on their own terms.
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